Brand Name: TGC – The Growth Catalyst
Legal Entity: Edit Hair and Skin Clinics Private Limited

At TGC – The Growth Catalyst, we are committed to providing premium-quality hair and skin care products. Each product is carefully inspected and packaged to ensure it reaches you in perfect condition.

However, in the rare event that you receive a damaged or defective item, we are here to help.

Reporting Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@thegrowthcatalyst.co.
 Kindly include:

●       Your order number

●       Clear photos of the product and packaging

●       A brief description of the issue

We will review your request and arrange a replacement or refund as quickly as possible.

Return Eligibility

We accept returns for unused and unopened products within 2 days of delivery, provided that:

●       Items are in their original packaging

●       You have a valid proof of purchase (order receipt or invoice)

Non-Returnable Items

Please note the following exceptions:

●       Opened or used products cannot be returned

●       Shipping charges are non-refundable

●       For hygiene and safety reasons, certain personal care items may not be eligible for return

How to Initiate a Return

To initiate a return or report an issue:
 📧 Email us at: support@thegrowthcatalyst.co
 Please include your order details, reason for return, and photographs (if applicable).

Our team will guide you through the process and confirm the return or replacement eligibility.

Refunds

Approved refunds will be processed to your original mode of payment within 7–10 business days after the item has been inspected.

Our Promise

• Cruelty-Free • Vegan • Paraben-Free • Sulphate-Free